Contact Us
We’re here to help with orders, shipping, and general questions.
We usually reply within 24 hours.
Business details
Sole proprietor
EDRPOU
Address
Contact information
Business hours
Monday - Sunday: 9:00 AM - 6:00 PM (UTC +2)
What to expect when you reach out
We aim to reply within 24 hours on weekdays, and usually faster. Email is best for anything that needs a written record — order numbers, tracking references, or a product question you'd rather answer by pasting a link — while the phone and messaging channels above are faster for a quick yes-or-no question before you order.
For order status and shipping questions, include your order number so we can check tracking immediately instead of asking for it. Most delivery questions are answered from the tracking record alone; if a parcel is delayed at customs, we'll tell you what we can see on our end and what to expect next, since customs handling time is outside our control once a package leaves our warehouse.
For wholesale, affiliate, or bulk order enquiries, use the "Wholesale/Affiliate" topic in the form below rather than a general email — it routes to the right person and gets a faster first response than a general inbox message.
Common support topics
Shipping, customs and delivery windows
Delivery time depends mainly on where the parcel is going and how long it spends in customs. Orders within the EU ship from our EU storage and usually move quickly; orders outside the EU ship from Ukraine and take longer. Customs handling is the one part of the journey nobody can speed up — once a package is with a customs authority, we can see the same tracking entry you can and nothing more. If tracking has genuinely stalled rather than simply gone quiet, send us the order number and we'll work out the next step with you.
Damaged parcels, missing items and returns
If a parcel arrives damaged or opened, or an item is missing from a multi-item order, photograph the packaging and the contents before unpacking any further and send those photos with your order number — that single step resolves most cases in one reply instead of three. Because these are consumable food-grade products, opened items generally cannot be taken back for hygiene reasons. Unopened items are a different matter, so ask us before shipping anything back rather than sending it and hoping.
Product, dosage and safety questions
We can tell you what is in a product, where it was foraged or cultivated, how it was dried, what the batch testing covered, and how customers most commonly use it. We cannot give medical advice, recommend a dose for a specific health condition, or tell you whether something is safe alongside a medication you are taking — those questions belong with a doctor or pharmacist who knows your history. Our disclaimer page sets out the boundary in full, and it is worth reading before you order if you take prescription medication.
Payments, invoices and languages
If a payment fails, or your card is charged without an order confirmation reaching you, send us the approximate time of the attempt and the last four digits of the card so we can match it against the order log — do not send the full card number to us or to anyone else. Invoices for business purchases are available on request. We reply in English, German and Ukrainian directly, and can handle the other languages the site is translated into, so write in whichever language you are most comfortable with.
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